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Note that the minimum age for purchasing nicotine pouches is 18 years old, this might vary due to your country regulations.
Please read these Terms of Use carefully as they contain important information regarding your legal rights and obligations.
Shipping & Delivery
Directly after you confirmed your order, a confirmation e-mail will be sent to your registered e-mail address with all the details of your order. All orders placed on a business day before 2:00 pm will be processed and sent at the same business day. All orders will be shipped to the address you specify. Our carriers UPS Express Saver, DHL Express worldwide, Postnord Recommended First Class will deliver your order safe and quick. We are always shipping with “Adult signature” option which means that all customers must show a valid adult ID before delivery to make sure that all shipments will be delivered to adults only.
The time of delivery depends on Postnord, DHL and UPS time of delivery and the postal service in the country where the goods are sent and the delivery time depends on your location and can vary from time to time. Sometimes a package can be delayed if it is held in customs for a while.
As soon as an order leaves our distribution center, we cannot be held accountable for any delays caused by custom authorities and/or other circumstances that are out of our control. Due to the nature of the product (smokeless nicotine pouches has an expiry date) we cannot accept any returns. This also applies if you should change your mind with regard to your order or if you ordered the wrong product.
Customs
Your delivery may be subject to import taxes, duties, and surcharges, which usually are charged once the shipment reaches your country. Any of these charges for customs clearance must be paid by you, snusi.net have no control over these charges and cannot predict what they may be. When ordering from you are considered as the importer of the products and must comply with all regulations and laws applying to the import of smokeless nicotine products into the country where you will be receiving the product.
If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions, there is unfortunately nothing we can do. We do not reship, or refund refused orders since this is out of our control. The same applies if you refuse to pick up your order, do not collect the delivery in time or if the order is seized or held by customs due to a violation of the destination country’s import regulations. Due to the perishable nature of our product, it cannot be restocked or resold after having been shipped once.
Please also note that deliveries are subject to being opened for inspection by customs and customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for. Customers should check their country’s import laws before ordering.
Deliveries to military addresses
Deliveries to military bases or addresses may take longer than standard delivery times due to security protocols and logistical challenges. It is the customer’s responsibility to check the estimated delivery time for military addresses. We recommend contacting your local military post office for accurate information.
We cannot guarantee that deliveries to military addresses will arrive in time or at all. Factors such as customs clearance, security checks, and transportation delays are beyond our control, and we will not issue any refunds in this matter. While we strive to deliver promptly, we appreciate your understanding that unforeseen circumstances may occur.
We will provide tracking information for your order. If you have any concerns or questions about your delivery, please contact the shipping company our customer support team.
Refunds & Return of goods
Any returns of goods are not acceptable because nicotine pouches are considered as perishables. We can issue refunds only in case we have sent wrong or expired items.
You can cancel or change your order if it has not yet entered the shipping process. Once the item has entered the shipping process, your order can no longer be cancelled. We do our best to get the orders out as quickly as possible and sometimes there is just a small window for making a change.
Credit Card
We accept Visa and MasterCard. In order to ensure a secure online payment we use the services from one of the best providers in Europe. The currency we use on our site is Euro. This means that all credit card orders despite the currency chosen on our site will be charged in Euro.
It is a full-service payment provider based in the Nordic region. For more information regarding Nets, please visit their website
TERMS AND CONDITIONS
Last updated March 06, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Snusi AB (“Company,” “we,” “us,” “our”), a company registered in Sweden at Torshamnsgatan 27, QO, Kista 16440. Our VAT number is SE5593263832.
We operate the website snusi.net (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).
You can contact us by phone at +46722055555, email at info@snusi.net, or by mail to Torshamnsgatan 27, QO, Kista 16440, Sweden.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Snusi AB, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood,
and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
The Services are intended for users who are at least 18 years of age.
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:
. access the Services; and
. download or print a copy of any portion of the Content to which you have properly gained access. solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@snusi.net. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 18; (5) you are not a minor in the jurisdiction in which you reside, (6) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Services for any illegal or unauthorized purpose; and (8) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. PRODUCTS
We make every effort to display as accurately as possible the colors, specifications, and details of the products available on the Services. However, the manufacturer sometimes changes the products designs for any reason. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Product Shelf Life Policy
We ensure that all products (excluding discounted items) have a minimum of 4 weeks remaining before their expiration date at the time of purchase. This guarantee provides our customers with confidence in the freshness and quality of their purchases.
Please note that discounted products are excluded from this policy and may have shorter expiration dates. We recommend checking the product details or contacting us for clarification before purchasing discounted items.
6. PURCHASES AND PAYMENT
We accept the following forms of payment:
– Visa
– MasterCard
– PayPal
– Apple Pay
You agree to provide correct, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
We may change prices at any time. All payments shall be in Euro.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7. RETURN POLICY
Any returns of goods are not acceptable because nicotine pouches are considered as perishables. We can issue refunds only in case we have sent mistakenly wrong or expired items.
You can cancel or change your order if it has not yet entered the shipping process. Once the item has been shipped, your order can no longer be cancelled. We do our best to get the orders out as quickly as possible and sometimes there is just a small window for making a change.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
. Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
. Any fraudulent attempts to reverse payments may lead to account suspension or legal action.
. Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
. Use any information obtained from the Services in order to harass, abuse, or harm another person.
. Make improper use of our support services or submit false reports of abuse or misconduct.
. Use the Services in a manner inconsistent with any applicable laws or regulations.
. Engage in unauthorized framing of or linking to the Services.
. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
. Delete the copyright or other proprietary rights notice from any Content.
. Attempt to impersonate another user or person or use the username of another user.
. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
. Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
. Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
. Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or
creating user accounts by automated means or under false pretenses.
9. USER GENERATED CONTRIBUTIONS
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”).
Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non- confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
. Your Contributions are not false, inaccurate, or misleading.
. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
. Your Contributions do not violate any applicable law, regulation, or rule.
. Your Contributions do not violate the privacy or publicity rights of any third party.
. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
10. PRIVACY POLICY
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Sweden. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Sweden, then through your continued use of the Services, you are transferring your data to Sweden, and you expressly consent to have your data transferred to and processed in Sweden. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 18 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.
Personal data that we collect from you as part of the registration on our site is name, address, telephone number, e-mail address and date of birth.
The confidentiality of your personal information is important to us. We use your personal data to process your order, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will not be forwarded to third parties without your explicit and revocable consent.
This does, however, not apply to our service partners who need your data in order to process your order (e.g. the shipping company responsible for the delivery and the bank responsible for processing the payment). In these cases, however, the amount of data transmitted is limited to the minimum required. We use technical and organizational security measures to protect the data we manage against accidental or intentional manipulation, loss, destruction and access by unauthorized persons.
In addition to the handling of your data for order processing, we also use your information to inform you about certain product offers or marketing campaigns for products or services that may interest you.
You can request information about the personal data we hold on you at any time free of charge. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts.
Please read the details: https://snusi.net/policies/privacy-policy
11. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
12. SMS TEXT MESSAGING
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with “STOP.” You may receive an SMS message confirming your opt out.
Support
You may at any time withdraw your consent to us using your personal data for marketing purposes or for individual measures by sending an email or contact us via whatsapp.
If you have any questions or need assistance regarding our SMS communications, please email us at info@snusi.net or whatsapp +46722055555.
13. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.
14. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Snusi AB
Torshamnsgatan 27, QO
Kista 16440
Sweden
Phone: +46722055555
info@snusi.net