FAQ
Everything You Need to Know
WHAT ARE THE PAYMENT OPTIONS?
Once you have registered as a customer you can pay directly by credit card or PayPal on our website.
We use PayPal as Payment Service Provider (PSP) for your security.at our shop.
Privacy Policy
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.WHAT IS YOUR RETURN POLICY?
We do not offer any refunds for orders placed, but we are open to replace products with another types of the same value if the order is not shipped yet.
HOW OLD DO I NEED TO BE TO PLACE AN ORDER?
To order tobacco products from our shop, you have to be at least 18 years old.
WHAT CAN YOU TELL ME ABOUT CUSTOMS, DUTIES, IMPORT REGULATIONS, TAXES AND FEES?
Please note that your delivery may be subject to import duties, taxes and other fees that are levied once the goods reach the country of destination. Any such costs are to be paid by the buyer in addition to the purchase price as quoted within the order confirmation.
Some countries have limited or prohibited the import of tobacco products or require additional documentation, such as an import license or permit. As the buyer, it is your responsibility to provide all necessary paperwork for custom clearance.
We are not able to provide you with any information regarding customs restrictions and procedures in your specific country. As an importer of the goods purchased, you are personally responsible for obtaining specific information on import and customs requirements. Customs employees will advise and give information to importers about detailed customs rules. Custom regulations do change from time to time, so we strongly recommend you to check your country's legislation very carefully even though this might be time consuming. In the end, it will help you to avoid preventable delays or other problems.
Your envelope will not be released by customs if you refuse to pay the applicable charges. We will not issue a refund or send replacement products, even if the order is being returned to us. Due to the nature of smokeless tobacco products, we cannot restock or resell them once they have been dispatched once. This also applies if you do not collect a shipment in time, or if the order is being stopped by customs due to a violation of the import regulations in the destination county.
If you have any questions regarding import rules and fees applying to the import of smokeless tobacco products, please contact customs or the postal service in the country of destination.
Please keep in mind that shipments might subject to opening and examination by customs authorities. As an importer of the goods, it is very important that you comply with the regulations and laws of your destination country, fulfill any requests made by customs authorities and provide any documents that might be requested.
Snusi cannot be held liable for the receipt, whereabouts, refund or replacement of any shipments being delayed, held or destroyed by customs authorities.
WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION BY E-MAIL?
Yes, once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us